FAQs

1. What is Velora?

Velora is a South African online store offering a small, carefully chosen collection of useful, clever products for everyday life. Every item is picked to solve one specific everyday problem, so you're browsing a curated range rather than thousands of random products.

2. Are your products good quality?

Every product has to earn its place before it goes on the site. We keep the range small on purpose and only list things we'd genuinely recommend. Quality details for each item can always be found on the product page.

3. What materials are your products made from?

Our products are made from quality materials suited to each item — stainless steel, silicone, ABS and more, depending on the design. Material information can always be found on the individual product page.

4. How long does shipping take?

Orders are processed within 8 - 15 business days. Delivery times vary depending on your location and the shipping method selected at checkout. You'll receive a tracking number once your order has been dispatched.

5. What is your return policy?

We want you to shop with confidence. If you're not completely satisfied with your purchase, you can request a return within 30 days, provided the item is unused and in its original condition. Please visit our Returns & Refunds page for full details.